FAQ

Why haven't I heard of Lancaster before?

Lancaster is the #1 suncare brand in Europe and is already a success in the US with its Self Tan, Sun Protection, After Sun, Sun Slim Body Programme, and Sunlight Makeup lines. Lancaster 365 Cellular Elixir marks the re-introduction of the Lancaster brand in the US skincare market.

Lancaster was founded in Monaco over 60 years ago. The brand began its long-standing success story with the introduction of the Lancaster Sun line in 1971. It was the first line to combine sun protection with sensual indulgence for the beauty and safety of your skin. Since then, Lancaster has enjoyed worldwide success thanks to its established anti-aging expertise and consequent technological advances to cosmetology.

Click here to find out more about Lancaster and the science of anti-aging.

Where can I purchase Lancaster products?

Lancaster products are available throughout the US. Please click here to find a location near you.

Why should I switch to Lancaster for skincare?

Lancaster has developed a complete collection of divinely-textured, beautifully-scented, state-of-the-art sun and skincare products that feature Lancaster's exclusive anti-aging technology. Always at the forefront of research and innovation, the company has earned over 26 patents in just 10 years, and overall, has 500 patents pending worldwide.

Lancaster was the first brand to bring retinol into cosmetics in 1976, the first to fight UV-induced damage with its RPF complex in 2000 and the first to create a unique solution to support the skin's own DNA repair in 2003. In other words, we are the definitive experts when it comes to anti-aging skin and suncare technology.

Where does Lancaster conduct its research?

Lancaster Laboratories are located in Monaco, France and Morris Plains, NJ

Where can I find discontinued products?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns. All discontinued stock is sold throughout our retail locations and is not contained in our warehouse; therefore, we regret that we are unable to provide you with the product at this time. For assistance in choosing an alternative product, please contact your local retailer or click here to peruse our website and skin diagnostics.

Are Lancaster products tested on animals?

No, Lancaster does not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law.

Does Lancaster provide any free samples or other product offers?

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Can you send me a catalog with the full Lancaster product line?

While we do not offer a printed catalog, the full Lancaster product line is available online. Please click here to view our skincare range and sign up for our newsletter to stay on top of our latest news and offers.

Why aren't all Lancaster products available in the United States?

Lancaster presently offers a full line of Suncare products in the United States; 365 Cellular Elixir marks our re-introduction into skincare, with many more exciting products to follow! Click here to sign up for our newsletter and stay on top of our latest news and offers.

Where can I learn more about Lancaster's technology?

Click here to read all about the science behind Lancaster anti-aging sun and skincare.

What is SPF?

SPF stands for Sun Protection Factor. It indicates how efficient a sunscreen is in protecting the skin from sunburn. It does not tell you how long you can stay in the sun before getting burnt, but how much extra time you can spend.

All suncare products from Lancaster include advanced UVA/UVB filters that provide exceptional sun protection as well as our patented anti-oxidant RPF Complex that neutralizes more than 80% of the free radicals associated with premature ageing.

Do hormones affect how skin reacts to the sun?

Yes, hormones can greatly affect how skin reacts to the sun. A woman's skin is more sensitive to the sun when going through hormonal changes (such as during menopause or pregnancy). Some women develop skin discolorations in a mask-like configuration on their foreheads, nose and cheeks. This is known as "pregnancy mask", or chloasma, and will gradually fade. Sun exposure at this time could intensify the coloration; therefore you must take a responsible approach to sun exposure. Use an appropriate sunscreen for your skin and your environment, wear a hat to shade your face and avoid sun exposure during the peak hours of 10 a.m. and 4 p.m.

What is the difference between UVA and UVB rays?

UVA and UVB rays are different wavelengths of ultraviolet (UV) light from the sun. Both types are invisible and are equally harmful. UVA rays penetrate deep into the skin, causing up to 80% of Photo Aging and resulting in fine lines, wrinkles and dark spots. UVB rays are the primary cause of the redness and blistering associated with sunburns. Sun exposure can cause melanoma, one of the most dangerous types of skin cancer.

Sunscreen aside, is there anything else I can do to protect myself from the sun? In addition to wearing a broad-spectrum sunscreen with an SPF of 15 or higher, you can also avoid sun exposure between 10 a.m. and 4 p.m. when the sun's rays are strongest, seek shade whenever possible, wear light-colored, sun-protective clothing and accessories such as a wide-brimmed hat and sunglasses, and follow the "shadow rule": if your shadow is shorter than you are, the sun's damaging rays are at their strongest.

Sunscreen aside, is there anything else I can do to protect myself from the sun?

In addition to wearing a broad-spectrum sunscreen with an SPF of 15 or higher, you can also avoid sun exposure between 10 a.m. and 4 p.m. when the sun's rays are strongest, seek shade whenever possible, wear light-colored, sun-protective clothing and accessories, such as a wide-brimmed hat and sunglasses, and follow the "shade rule": if your shadow is shorter than you are, the sun's damaging rays are at their strongest.

Is it true that people with a dark complexion do not need to use sunscreen?

No! People with dark complexions require sunscreen just as much as those with light skin. While their pigmentation may contain more melanin, the body's natural sunscreen, it is a common myth that people with dark complexions are immune to burning and skin damage. Anyone can suffer the harmful effects of sun exposure, no matter their complexion. While it's true that those with darker complexions don't have to worry as much about sunburn as someone with very light skin, anyone can suffer the effects of sun damage, including wrinkles, age spots, and skin cancer.

Will sunscreen prevent my skin from tanning?

Sunscreen won't keep you from tanning, but it will help decrease the amount of damage sun exposure can cause. So, enjoy your fun in the sun as long as you are well protected from harmful UVA and UVB rays. You could even minimize your sun exposure without sacrificing your color by using Lancaster's SunSlim Celluli-Burner Tan Booster with SPF 15 sunscreen with our patented Tan Activator Complex that stimulates melanin production for a fabulous tan with less exposure, or use a self-tanning product such as Lancaster's Essential Bronze Milk SPF 6 for Face and Body and achieve a great tan without any exposure at all.

What is the tanning process?

Darkening of the skin is your body's response to UV exposure from the sun. Click here to find out everything you need to know about the sun and how it affects your skin.

What is the difference between Lancaster sun products versus other brands?

Lancaster's dual-defense line of protection sets us apart from the rest, While most products only protect against UVB, Lancaster's patented UVA/UVB filters provide exceptional protection from both UVA rays (that cause premature aging) and UVB rays (that cause sunburn). Plus, all Lancaster products contain our patented RPF Complex - a powerful combination of antioxidants and Mediterranean Rosemary that mimics the skin's own free-radical defense system.

Can I use sunscreen on top of my daily moisturizer?

Yes, definitely! You should protect your skin year-round with adequate suncare adapted to your skin and needs. Simply moisturize first, then apply sunscreen before heading out for the day. Make it a part of your daily ritual.

Are self-tanning products harmful for the skin?

No, in fact, with self-tanning products, you get the best of both worlds: a golden tan without the harmful aging effects of UV rays. However, self-tanners only tint the skin - they do not provide UV protection. It is therefore essential that you apply adequate sun protection before exposure.

How do self-tanning products work?

Self-tanning technology is a reaction between the skin, the air and the product. Applied to the skin without sun exposure, a molecule in the self-tanner reacts with the outer layer of the skin, providing a color similar to a natural tan. The color is not permanent; you must reapply self-tanning products in order to maintain a consistent color. Elimination of the color can be accelerated by exfoliation.

Should I exfoliate before sun exposure?

A perfect, flattering tan just doesn't happen: it takes some preparation! It is recommended that you exfoliate your skin before sun exposure or before applying a self-tanning product because the smoother your skin is, the more even your tan will be.

Do I have to do all 3 steps of the Sunslim Body Programme? What will happen if I skip a step?

Our dual-benefit, 3-Step Sunslim Body Programme has been carefully conceived to deliver optimal body shaping and tanning by preparing your skin for exposure (Step 1), protecting your skin during exposure (Step 2), and prolonging your sun-kissed glow (Step 3). For ideal results, all three steps of the program should be followed.

Should I change moisturizers with the seasons?

If your moisturizer is well-suited to you, then you need not change moisturizers throughout the year unless your skin feels uncomfortable at certain periods. For example, you may wish to use a more replenishing treatment in the winter in the case of dry skin.

When is the best time to use a moisturizer?

The ideal time to moisturize is directly following your bath or shower, when your skin is still warm and moist.

How can I prevent facial lines and wrinkles?

While some 20% of our aging is genetically predetermined - Chrono Aging - there are still many things you can do to prevent the visible signs of aging, such as:

  • Protect yourself with adequate and suitable sunscreen and enjoy the sun responsibly.
  • Adopt an overall healthy lifestyle comprised of a balanced diet, regular exercise, effective stress management and a healthy environment.
  • Help repair and protect your skin DNA with intelligent skincare that supports your skin's natural renewal process.

Click here to get the goods on Anti-Aging technology and take our DNA Diagnostic to discover how you can win the fight against premature aging.

What is the difference between a fine line and a wrinkle?

A wrinkle is defined as a crease or furrow in the skin caused by the natural process of aging - Chrono Aging - or by environmental factors - Photo Aging. Crow's feet around the eyes are an example of a wrinkle. If you stretch a wrinkle in the crow's feet area, it is still apparent.

A fine line is a small wrinkle that may be caused by the contraction of facial muscles during smiling or frowning. When you stretch the skin of a fine line, the lines are barely visible. When these muscles contract, they pull the skin, causing a line. The muscles controlling frown lines between the brows may contract even when the muscle is resting, causing deep lines, which could result in the start of a wrinkle.

If you are experiencing fine lines and wrinkles, try Lancaster's 365 Cellular Elixir to help repair and protect your skin DNA.

What ingredients are in your products?

For a complete list of our ingredients Click here.

What is DNA?

DNA - DeoxyriboNucleic Acid - is the set of genetic instructions for creating a person. Healthy DNA equals healthy cellular function, which is vital for a youthful, healthy appearance. Click here for more information about how DNA affects your skin.

Why is it important to address DNA damage?

When skin DNA is damaged, all the cells' metabolic functions, including the vital one of renewal, take place less efficiently. Consequently, the natural ageing process can be accelerated.

Click here for more information about how DNA affects your skin.

Why hasn't this need been addressed before?

Lancaster is world-renowned for its advanced skincare technology and continues to innovate with yet another groundbreaking introduction into the world of cosmetology: 365 Cellular Elixir featuring our exclusive DNA Action Complex. After years of intensive research, Lancaster introduces a complex that supports the skin's own DNA protection and repair systems, 24 hours a day, 7 days a week, 365 days a year.

How does the 365 Cellular Elixir work?

Lancaster's 365 Cellular Elixir is "intelligent" skincare that adapts to all cell's needs, protecting and repairing according to the individual. Thanks to Lancaster's exclusive, patented RPF technology and DNA Action Complex, 365 Cellular Elixir effectively fights the visible signs of aging 24 hours a day, 7 days a week, 365 days a year.

What are the key ingredients of the 365 Cellular Elixir?

RPF Complex: Lancaster's patented combination of antioxidants and Mediterranean Rosemary that mimic the skin's own free-radical defense system. The antioxidants consist of cherry, green tea, green coffee, acerola, angelica, and pongamia.

Mediterranean Complex: a botanical combination of Fig, Sugarmelon and Pomegranate that helps protect and fortify skin.

Photosomes/Ultrasomes III B: liposome structures that contain the enzymes which support the skin's natural DNA repair process.

Does 365 Cellular Elixir really work? What do the tests show?

Does it ever! All it takes is just three drops, morning and night, for a more youthful look. Click here to see what the tests have shown.

Does the DNA Art portrait from this site really represent what my DNA looks like?

Although the human body really is a work of art, your real DNA portrait doesn't look like that which you see on-screen with our DNA Art application. Please remember that this is a fun activity that highlights your individual genetic beauty and is not based on science.

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